I mailed the defective album back to them then received an email asking me to re-order my original album after fixing the formatting. In order for the to appropriately process your response, you MUST answer the question aboveĪt this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID, however my complaint has NOT been resolved because: The album I received has the wrong color cover, it's black and I ordered brownI've emailed the company about the mistake.In addressing my complaints the company has never referenced the I am not sure if they have responded in the past because of my complaints in this forum or because of my multiple emails to their customer service departmentMy original order was placed on May **I still do not have what I ordered I mailed the defective album back to them then received an email asking me to re-order my original album after fixing the formattingI once again explained that there was not a formatting error, but that a mistake was made when they printed or cut the pages to the album leaving a white space along the top of each pageI received another email following up admitting it was a manufacturing error and saying they would reprint the albumThey made no effort to expedite printing or shipping this albumI mailed it June ** and received the reprinted album today, July **. regarding complaint ID ***, however my complaint has NOT been resolved At this time, I have been contacted directly by MyPublisher, Inc.
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